Is everything you sell in-stock?
Some items are not stocked in our local store but are in stock at our distributors warehouse. These items will take an extra 1 or 2 days to ship out. We do not charge any extra shipping on special order items. In the event that an item will take more than 4 business days to ship out we will notify you by email. We may, at our discretion, ship most of your order immediately with any delayed item shipping separately. We do not charge any additional shipping for these split orders.
Please email us (firstname.lastname@example.org) with any additional questions you might have
*Estimated shipping times start from the day the package is shipped. Some orders may be delayed a day or two before shipping because of out of stock or cross-shipped items. Standard Post packages to Hawaii may take significantly longer.
We encourage our customers to purchase insurance and/or signature confirmation for a small additional fee. ProCycle will NOT be responsible for uninsured packages that are lost, stolen or damaged in transit.
United States Orders
We ship using USPS Priority Mail (2-3 business days*),USPS Standard Post (6-12 business days*), UPS Ground, and UPS 3-Day Select depending on your selected choice but also dependent upon weight restrictions. Under certain circumstances we might agree to use FedEx, but only if you have called our store and made specific arrangements.
Note: First Class mail is not one of our shipping options unless you call the store and arrange it. This service is limited to packages under 13oz.
UPS Next Day Air is available upon request via phone call (541-688-9543), email (email@example.com), or making a comment upon check out of your order. Increased shipping rates do apply for this service.
Flat Rate option is available for shipping to locations within the United States, including Alaska, Hawaii, and US territories. The cost is $10 and ProCycle reserves the right to choose the carrier and shipping method used when this option is selected.
Free Shipping is available to order totals of $299 or more and limited to the 48 contiguous United States. ProCycle reserves the right to choose the carrier and shipping method used when this option is selected.
Damaged or Delayed Packages
All orders are carefully inspected and packaged by our experienced warehouse team. Damage to a package occurring in transit must be reported to the carrier immediately upon receipt. It is the responsibility of the recipient to promptly inspect and report damage or shipment shortages to the shipping carrier and to ProCycle (firstname.lastname@example.org). Responsibility for damages, and shortages caused by damage to the package, after leaving our warehouse lies with the carrier, not ProCycle.
In order for any claim to be processed with the carrier, the damage needs to be reported upon delivery, or as soon as possible before emptying the contents. The recommended forms of evidence to support a damage claim are pictures of the inside and outside of the box and of the damaged items, as well as written acknowledgement from the carrier that the damage happened in transit. Recipient must leave package in the same condition as received until the claim has been reported and filed. By not following these guidelines, ProCycle will be unable to assist our customers in retrieving damaged or lost merchandise.
For delayed packages please contact ProCycle to inform us of the delay. We will then be able to assist with the necessary steps to follow in locating the package. We handle delayed and missing packages on a case by case basis and will be in continued contact with you regarding the progress of the search findings, as well as when the package is located.
All international orders are shipped via USPS Express Mail International which averages 5-10 business days* delivery time. However, packages are occasionally delayed in customs, which is completely beyond our control. USPS Priority International and First Class International mail (limited to packages under 4lbs.). At a buyer's request we will ship via these less expensive options. The buyer must realize that Priority International packages often take longer to clear customs. Priority International packages are not considered overdue by the postal service until 30 days after the shipping date.
We also offer UPS International services depending on the destination country. UPS Standard to Canada and Mexico may require the use of a customs broker, that is the responsibility of the receiver to provide.
Depending on your country's customs policies, you may be charged taxes, duties, and/or excises. We cannot be responsible for any customs related charges. We have no way to know how much (if any) your particular country might charge for import duty or customs related fees.
How much does shipping cost?
Shipping is charged based on package weight and delivery service.
Payment on back ordered items will be considered a refundable deposit. A paid deposit guarantees your place in line when the product becomes available on a first come first served basis.