Same-day shipping cutoff: Noon Pacific Time

Spring time is in full swing here at ProCycle.  With these busy days please be sure to let us know if your order is time sensitive.  We try to do as much as we can to accommodate your upcoming trip.  

Contact Us

Have a question? Need help with a product you purchased? Want some advice on the best parts for your bike?

Our knowledgeable team is here to help you!


For the quickest response please keep email questions simple and to the point. Inquiries with multiple questions are usually better served by phone.

Emails with multiple questions or requiring complicated explanations will be set aside and answered on a first come first serve basis.

For product questions, sales inquiries, or questions about a shipped package:

Returns, exchanges, or warranty requests:

Sign up to receive our newsletter:
newsletter signup



We are available by phone/text during business hours

Monday - Friday
Pacific: 9:30am – 5pm
Mountain: 10:30am – 6pm
Central: 11:30am – 7pm
Eastern: 12:30pm – 8pm

For all inquiries including sales, shipping, product support, and returns:
+1 541-688-9543

Map of Time Zones in USA


Returns or other documents can be sent to us at:

1815 Main St STE F
Springfield OR 97477
United States

In Person:

On a trip and in need of parts? Come visit us in Springfield!

Contactless pickup is available for call in and online orders, please call or email for details.

Monday - Friday:  10am - 5pm PST