Return and Refund Policy

Returns

• No returns are accepted on new or unused product after 30 days from the date of the order arrives to you.
• Returns for warranty consideration must be made within the terms of the manufacturer’s limited warranty.
• No returns are accepted on electrical components such as CDI boxes, Rev Box CDI units or voltage regulator/rectifier units, installed lighting.
• No returns are accepted on carburetors, tanks or hoses once they have had fuel in them.
• No returns are accepted on special order items, including special order OEM parts.
• No returns are accepted on custom built wheels, custom drilled rims or custom made spokes.
• No returns on discontinued and close out items as well as used and worn parts.
• We will accept non-installed electrical items such as headlights, turn signals, tail lights and such, as long as they are still in their factory packaging and have not been installed. (See bottom of page for methods of refund.)
• We will accept refunds on incorrect parts. If we shipped you a wrong part (doesn’t fit, wrong color, etc.) we will replace it with the correct item or at our discretion, issue you a full refund for that part(s) with no restocking fee. We may also pay for the return shipping in this case.

Authorized returns may be subject to a restocking fee of up to 20% of the original purchase price.

You must email ProCycle at returns@procycle.us to obtain your RMA number.  Please fill out This Questionnaire for faster processing.  Unfortunately, we cannot accept returned merchandise without an RMA number.  All of the above conditions will be evaluated by a ProCycle representative when you email to obtain your Return Merchandise Authorization (RMA) number.

Any items sent back without an RMA number (for return or warranty) may not be credited properly, and may be refused upon delivery at the discretion of our ProCycle Returns Department.

The RMA number must be the second line of the address, with ‘ATTN:’ in front of it, and/or CLEARLY written on the side of the box.