Return and Refund Policy

Returns

  • No returns are accepted on new or unused product after 30 days from the date of purchase.
  • Returns for warranty consideration must be made within the terms of the manufacturer’s limited warranty.
  • No returns are accepted on electrical components such as CDI boxes, Rev Box CDI units or voltage regulator/rectifier units.
  • No returns are accepted on carburetors, tanks or hoses once they have had fuel in them.
  • No returns are accepted on special order items, including special order OEM parts.
  • No returns are accepted on custom built wheels, custom drilled rims or custom made spokes.
  • No returns on discontinued and close out items as well as used and worn parts.
  • We will accept non-installed electrical items such as headlights, turn signals, tail lights and such, as long as they are still in their factory packaging and have not been installed. (See bottom of page for methods of refund.)
  • We will accept refunds on incorrect parts. If we shipped you a wrong part (doesn’t fit, wrong color, etc.) we will replace it with the correct item or at our discretion, issue you a full refund for that part(s) with no restocking fee. We may also pay for the return shipping in this case.

Authorized returns may be subject to a restocking fee of up to 20% of the original purchase price.

All of the above conditions should be discussed with a ProCycle representative when you call to obtain your Return Merchandise Authorization (RMA) number. You must phone ProCycle at 541-688-9543 to obtain your RMA number. Unfortunately, we cannot accept returned merchandise without an RMA number. Any returned items with a missing RMA numbers may not be credited properly. The RMA number must be the second line of the address, with ‘ATTN:’ in front of it.

The RMA number must be the second line of the address, with ‘ATTN:’ in front of it.

The shipping address should appear as follows:

ProCycle
ATTN: RMA #             (MUST have this number which is provided by ProCycle)
1815 Main St. #F
Springfield, OR 97477

Returns must be received by ProCycle within 15 days of the RMA issue date.

  • Our shipping department cannot accept COD returns.
  • All returns must be sent back to ProCycle freight prepaid.
  • ProCycle is not responsible for damaged or lost packages.

We recommend that you insure the return package through your selected carrier. We suggest you insure your return package for the full retail value of the item(s) and obtain a tracking number from your chosen shipper. We cannot process refunds on damaged items. Damaged items will be returned to the customer via ground shipping. Return shipping and insurance charges are the responsibility of the customer.

  • All returns must include a copy of the original invoice for the item(s) purchased.
  • All returns must include a letter explaining why the product(s) is being returned.
  • All returned product(s) must be in original packaging and arrive in a condition fit to sell as new.

 

Refunds

If the purchased product is eligible for a refund, the refund will be handled in one of these methods:

  • Applicable in-store credit.
  • Credit issued to credit card used for purchase.
  • PayPal refund to your account.

Shipping costs are not refundable. 

If items are returned for refund that were originally purchased on an order that received free shipping.  ProCycle reserves the right to deduct $10 from the total refund given (for flat rate shipping charge) if the original order total drops under $299 after the item is returned.