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United States Orders

We ship using USPS Priority Mail (2-3 business days*) or Standard Post (6-12 business days*).

Some items are not stocked in our local store but are in stock at our distributors warehouse. These cross-shipped items will take an extra 1 to 3 days to ship out.

We offer Insurance and/or Signature Confirmation for a small additional fee. Insurance covers the cost of a package should it be damaged or lost in the mail. Signature Confirmation prevents packages from being delivered without a signature from the person named on the shipping label. Signature Confirmation is a useful preventative measure against package theft, as it prevents mail carriers from leaving packages on your doorstep in plain view.
We will not be responsible for uninsured packages that are lost or stolen.

*Estimated shipping times start from the day the package is shipped. Some orders may be delayed a day or two before shipping because of out of stock or cross-shipped items. We will email you in the event an order is delayed more than 4 business days. Standard Post packages to Hawaii may take significantly longer..

International Orders

All international orders are shipped via USPS Express Mail International which averages 5-10 business days* delivery time. Occasionally packages will be delayed in customs, which is beyond our control. Depending on your country's customs policies, you may be charged taxes, duties, and/or excises. We cannot be responsible for any customs related charges. We have no way to know how much (if any) your particular country might charge for import duty or customs related fees.

Priority International and First Class International mail. At a buyer's request we will ship via these less expensive options. The buyer must realize that Priority packages often take much longer to clear customs. Priority International packages are not considered overdue until 30 days after the shipping date. First Class packages have no tracking or delivery confirmation.

We offer Insurance and/or Signature Confirmation for a small additional fee. Insurance covers the cost of a package should it be damaged or lost in the mail. Signature Confirmation prevents packages from being delivered without a signature from the person named on the shipping label. Signature Confirmation is a useful preventative measure against package theft, as it prevents mail carriers from leaving packages on your doorstep in plain view.
We will not be responsible for uninsured packages that are lost or stolen.

*Estimated shipping times start from the day the package is shipped. Some orders may be delayed a day or two before shipping because of out of stock or cross-shipped items. We will email you in the event an order is delayed more than 4 days. We may, at our discretion, ship most of your order immediately with any delayed item shipping separately. We do not charge any additional shipping for these split orders.

Why do you use USPS? Isn't UPS or Fed Ex better?

USPS offers lower cost shipping than UPS or Fed Ex and the average delivery time is faster with USPS. USPS will deliver on Saturdays at no extra cost.

How much does shipping cost?

Shipping is charged based on package weight and delivery service. To see how much shipping will cost, simply add your desired items to the shopping cart and then use the shipping calculator on the shopping cart page.

Is everything you sell in-stock?

Some items are not stocked in our local store but are in stock at our distributors warehouse. These items will take an extra 1 or 2 days to ship out. We do not charge any extra shipping on special order items. In the event that an item will take more than 4 business days to ship out we will notify you by email. We may, at our discretion, ship most of your order immediately with any delayed item shipping separately. We do not charge any additional shipping for these split orders.

Please email us with any additional questions you might have.

Back-ordered items

Payment on back ordered items will be considered a refundable deposit. A paid deposit guarantees your place in line when the product becomes available on a first come first served basis.

 

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